| Course Type | Date | Duration | Price | Action |
|---|---|---|---|---|
| ITIL V4 | November 2nd, 3rd, 9th & 10th | 4 Days | Enrol Now |
ITIL V4 Foundation
ITIL is the ultimate in IT best practice, ITIL 4 builds on all the best things from ITIL and expands IT and service operations into the future.
ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.
- ITIL 4 helps to successfully navigate the modern digital world
- ITIL 4 provides a holistic picture of IT enabled service delivery
- ITIL 4 reflects and integrates other established ways of working
- ITIL 4 incorporates all the best things from ITIL
Start Your ITIL V4 Journey
Get started with ITIL 4 Foundation. Start to build your career with ITIL or reaccredit from ITIL V3 to demonstrate your digital skills and meet your career goals.
What is in ITIL V4?
ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.
Course Outline
- Service Value System.
Looking beyond the delivery of services to end-to-end value co-creation.
- Guiding Principles
Adopt and adapt ITIL to your own needs and circumstances.
- Four Dimensions
Enables a holistic approach for co-creating value for your customers.
- Processes to Practices
Practical ‘how-to’ examples for building effective IT enabled services.
- Integration
Flexibility to work with other technologies and methods.
Learning Outcomes
- Use the ITIL terminology
- Understand the ITIL processes needed in your IT department
- Identify the sub-activities for each best practice process
- Understand your role and responsibilities regarding IT Service Management
- Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.
- Professionals will gain a systematic and professionally valued approach to best practice methodology
- Increases the ability of a professional to identify, plan and support the IT services in a business resulting in Increased productivity, efficiency and effectiveness
- Provides knowledge and helps a professional to focus on the needs of the customers and user experience rather than spending too much time on technological issues
- It improves employment prospects with good package.
- It teaches you the best practices on how to increase the business productivity effectively
- It helps to identify and concentrate on highest value activities to help the organization
- Over 95% of our candidates pass their exams on their first attempt
- We offer free exam coaching
- Our facilitators have over 10 years training experience with multiple certifications & experience.
- We have international training experience and have trained in countries such as Ghana & Dubai.
- We have also trained professionals online from countries such as UK, US, Canada, Ireland, Abu Dhabi & Saudi Arabia.
- ITIL Training Manual and Notepad
- Tea/Lunch break
- Exam registration guidelines
These courses are highly recommended to complement the ITIL V4 certification: