ITIL V4 Online Test

Questions on ITIL V4

1. Which practice provides a single point of contact for users?

 
 
 
 

2. Which of the following statements is the correct definition of a service?

 
 
 
 

3. Which describes outcomes?

 
 
 
 

4. Which value chain activity includes portfolio decisions for design and transition?

 
 
 
 

5. Which term describes the functionality offered by a service?

 
 
 
 

6. What is the definition of warranty?

 
 
 
 

7. Which practice is the responsibility of everyone in the organization?

 
 
 
 

8. Bond bank’s external router has recently malfunctioned and needs replacement. This means that bank’s Wide Area Network will remain offline until this router is replaced. Which type of change should be initiated?

 
 
 
 

9. Which incidents should be logged?

 
 
 
 

10. Which is a purpose of the ‘service desk’ practice?

 
 
 
 

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