ITIL V4 Online Test

Questions on ITIL V4

1. Bond bank’s external router has recently malfunctioned and needs replacement. This means that bank’s Wide Area Network will remain offline until this router is replaced. Which type of change should be initiated?


2. Which practice is the responsibility of everyone in the organization?


3. What is the definition of warranty?


4. Which is a purpose of the ‘service desk’ practice?


5. Which of the following statements is the correct definition of a service?


6. Which incidents should be logged?


7. Which describes outcomes?


8. Which value chain activity includes portfolio decisions for design and transition?


9. Which term describes the functionality offered by a service?


10. Which practice provides a single point of contact for users?


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